Refund & Exchange Policy

Returns & Refunds

Last updated: August 2026

We want every product in your routine to feel right — here's how returns and refunds work if something doesn't.

Return Window You have 14 days from delivery to request a return.

Condition for Returns For hygiene and safety reasons, skincare, hair care, and wellness products can only be returned if they're unopened, unused, and in their original sealed packaging. This is standard practice across the beauty industry and helps us guarantee that everything we send out is genuinely untouched. Items that have been opened or used cannot be accepted for return unless they arrived damaged or defective.

How to Start a Return Email auraglowupeg@gmail.com with your order number and the reason for the return. We'll confirm whether it's eligible and walk you through the next steps.

Return Shipping Unless the item arrived damaged, defective, or incorrect, return delivery costs are the customer's responsibility.

Damaged, Defective, or Incorrect Items If something arrives damaged, defective, or not what you ordered, contact us within 48 hours of delivery with photos of the product and packaging. We'll sort out a replacement or full refund at no extra cost to you.

• Order Cancellations Changed your mind right after ordering? Message us as soon as you can — if it hasn't been dispatched yet, we'll cancel it and refund you in full.